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Shu Uemura: Products & Services

Shu Uemura is the e-boutique for all of Shu Uemura fantastic skin care products, makeup and make up accessories. 

Shu Uemura sells:

Skincare products:



Shu Uemura: Company Background

Shu Uemura is a famous Hollywood makeup artist from the 1950s. In the 1960s, Shu Uemura created his first line of skin care products and in 1983, he opened his first skin care and cosmetics boutique. Today, Shu Uemura is a high end company that is renowned for their high quality skin care products, cosmetics and makeup accessories. Shu Uemura's most popular product is their Phyto Black anti-aging product line.

Shu Uemura: Customer Feedback & Reviews

There was no customer reviews for the Shu Uemura e-boutique on any of the popular review sites; however, there are numerous customer comments on their Facebook page. Overall, customer comments for Shu Uemura are very positive. 

Positive customer reviews commented on:

  • Excellent products
  • Great product samples

Negative customer reviews commented on:

  • Expensive
  • Out of stock items

Some customer reviews were:

I have been ordering the Shu UeMura collections every season for a long time and have adored EVERY item. 

I love the smokey eyeshadow. Great, how it looks on the model.

I ordered and received numerous products from the Mon Shu Girl Collection and based on how beautiful they all are and how wonderfully they apply to the skin, I'm shocked that the collection isn't already sold out.

I have received 13 emails today stating the UV base is in stock yet when I go to the site it's still listed as OUT of stock. FRUSTRATING!

The best "cotton" applicator. It's all I use.

Shu Uemura: Business Credibility & Trustworthiness

Shu Uemura is not accredited with the Better Business Bureau; however they do have a BBB rating of "F". Their BBB file was opened in 2006. Over the last three years, there has been two complaints filed against Shu Uemura with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against Shu Uemura were:

  • One complaints was due to advertising/sales Issues
  • One complaints was due to problems with product/service

Shu Uemura has a "F" BBB rating due to:

  • "Failure to respond to 2 complaints filed against business"
  • "BBB does not have sufficient background information on this business"

Shu Uemura has been featured in several magazines:

  • Time Magazine - May 2009
  • Allure - January 2009
  • Glamour - January 2009
Shu Uemura: Website Popularity & Google Ranking

Shu Uemura website popularity:

  • Shu Uemura has a worldwide Alexa traffic rating of 219,414 out of 30 million websites.
  • Shu Uemura has an American Alexa traffic rating of 52,385
  • Shu Uemura has a Compete rank of 125,833
  • Shu Uemura has a Google pagerank of six out of ten.
  • The Shu Uemura site receives around 12,008 unique visitors monthly.
Shu Uemura: Social Media Presence

Shu Uemura social media presence:

  • Shu Uemura can be followed on Facebook; they have 177,475 likes on Facebook and have 5,542 people talking about them. Shu Uemura usually updates their Facebook page several times a week.
  • Shu Uemura can be followed on Twitter; they have 11,400 followers on Twitter and have posted 926 tweets. Shu Uemura usually tweets daily.
  • Shu Uemura offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Shu Uemura has a video gallery on their site.
  • Shu Uemura is on Pinterest
Shu Uemura: Website Security & Safety

Shu Uemura is protected by VeriSign and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Shu Uemura site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Shu Uemura: Pricing & Packages

Shu Uemura products are not only sold on the Shu Uemura website, they are also sold at numerous other high end retail stores and on sites like Ebay and Amazon. However, by shopping on the Shu Uemura site, customers wil not only find the best selction of Shu Uemura products around, they will also save money. 

Depsea Hydrability Alnight Quench Sos Moisture Essence - 30ml

  • Shu Uemura: $65.00
  • Other online store selling same product: $67.00

Phyto-Black Lift Smoothing Anti-Wrinkle Emulsion - 75ml

  • Shu Uemura: $125.00
  • Other online store selling same product: $171.21

Karl for Shu Eyelash Curler

  • Shu Uemura; $24.00
  • Other online store selling same product: $34.00
Shu Uemura: Shipping Rates & Policies

Shu Uemura shipping rates and policies:

  • Shu Uemura ships throughout the United States and to Puerto Rico and the US Virgin Islands
  • Shu Uemura ships to APO/FPO addresses
  • Shu Uemura does not ship internationally.

Shipping rates and times:

  • Shu Uemura ships USPS Ground shipping
  • Shipping costs a flat rate of $4.50
  • Shu Uemura offers free shipping on orders over $50
  • Delivery within the contiguous United States usually takes 7-12 business days
  • Shipping to Alaska, Hawaii, APO/FPO addresses, Puerto Rico and the US Virgin Islands can take up to 30 business days for delivery.
Shu Uemura: Payment Methods Accepted

Shu Uemura offers minimal payment options. Shu Uemura only accepts MasterCard and Visa. Shu Uemura does not offer any alternative payment options like PayPal, Bill Me Later, Google Checkout or Amazon Payments  Shu Uemura also does not accept money orders, wire transfers, credit vouchers or checks of any kind.

Shu Uemura: Returns, Refunds & Exchange Policy

Shu Uemura return/refund policy:

  • Shu Uemura offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs

To make a return:

  • Customers should fill out the return form that came with their order
  • The return should be securely packaged and should include the completed return form.
  • The return should be sent back via an insured trackable carrier

Returns should be sent to:

221 South 10th St.
lemoyne, PA 17043

Shu Uemura: Product images & screenshots
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